💎 Return & Refund Policy

At Skyliora Jewellery, we take great care in crafting and packaging every piece. Since jewellery is a high-value and delicate product, our return and refund policies are designed to ensure fairness and security for both customers and our brand.

🔄 Return Window

We offer returns within 7 days of delivery.

If 7 days have passed since your purchase, we cannot offer a return or exchange.

✅ Eligible for Return

To qualify for a return:

  • Item must be unused and unworn
  • Must be in original condition
  • Original packaging, tags, invoice & certificates included
  • No scratches, damage, or alterations
  • Unboxing video proof required (mandatory)

🎥 Mandatory Unboxing Video (Important)

For security and fraud prevention:

  • You must record a clear, continuous unboxing video while opening the package
  • The video must show:
    • Sealed package
    • Opening process
    • Product condition

Without an unboxing video, damage/missing/wrong item claims will not be accepted.

📦 Return Packaging Rules

We record a video of the product while packing and shipping from our side.

When returning the item:

  • You must pack it safely
  • Record a proper return packing video
  • Send the product in the same condition as received

If the returned item shows:

  • Damage
  • Missing parts
  • Scratches
  • Used condition
  • Improper packaging

👉 Refund amount may be partially deducted based on product condition.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized jewellery
  • Engraved products
  • Earrings (if worn)
  • Gift cards
  • Clearance/sale items
  • International / Out-of-country orders

🌍 International Orders

Orders shipped outside India are strictly non-returnable and non-refundable due to customs, duties, and shipping risks.

Please review your order carefully before purchasing.

💰 Refunds

Once your return is received and inspected:

  • Approved refunds are processed to the original payment method
  • Takes 5–10 business days depending on your bank
  • Shipping charges are non-refundable

🔁 Exchanges

We only replace items if:

  • Defective
  • Damaged in transit
  • Wrong item delivered

Please contact us within 24 hours of delivery.

🚚 Return Shipping

  • Customer pays return shipping
  • Use insured & trackable courier
  • Skyliora is not responsible for lost returns

📞 Contact Us

For return requests or help:

📧 support@skyliora.com
📍 Surat, Gujarat, India